Refunds & Returns Policy

Cancellation

Orders cannot be cancelled, except with our written consent and on terms that will indemnify us against any loss.

SALE OR RETURN ITEMS

Desks, telephone headsets and activated software

Desks, telephone headsets and activated software are not on a sale or return basis. If your order was agreed on a ‘Sale or Return’ basis then you have 14 days from the date of delivery to notify us that the goods are unsuitable and that you wish to return them. You must telephone or email us to advise us of this and we will provide you with a ‘Goods Return Number’. This number must be clearly written on the outside of the package. The costs of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive with us or which are damaged in transit. We do not refund outward carriage. All ‘Sale or Return’ goods must be received by us in resale condition, in the original packaging, and with all supporting documentation enclosed. We reserve the right to charge you for any items which do not meet our inspection criteria when we receive it back.

DSE ASSESSMENTS

Cancellations

Should you need to cancel your DSE assessment the following charges will apply, dependant on notice given:

• Cancellation request received more than two working days prior to assessment date: No charge
• Cancellation request received less than two working days prior to assessment date: 50% of the RRP assessment fee will be charged
• Cancellation request received on the day of the assessment: 100% of the RRP assessment fee will be charged

Cancellations must be made in writing and received by the due date.

Unforeseen Circumstances

On rare occasions, unforeseen circumstances may require us to cancel an assessment. In such circumstances you will be given as much notice as possible and provided with new assessment date options.

Refunds

Refunds are provided entirely at the discretion of VergoUK. This does not affect your statutory rights.

Disclaimer

VergoUK cannot be held responsible for any incorrect information provided when purchasing DSE Assessments online via our website.